Northstar - Startalk-Business-Homeline-Prepaid

FAQ

Some of your Frequently Asked Questions on STARTALK Prepaid International Calling Cards are answered below.
If you have any other queries, please contact our Helpline on 17 565 171.

Where can I purchase STARTALK Prepaid International Calling Cards from?
STARTALK Prepaid International Calling Cards are available in most cold stores and supermarkets.

Is there any administration fee?
There are no hidden charges when you use the STARTALK Prepaid International Calling Cards – no connection fees, maintenance fees or administration fees.

Does the card expire?
Yes, the STARTALK Prepaid International Calling Card is valid for 90 days after initial use or until expiry date printed on the back of the card, whichever comes first.

Can I use this card from outside Bahrain?
No, the STARTALK Prepaid International Calling Cards can be used to make international calls only from the Kingdom of Bahrain.

Can I use this card to make calls from any phone?
You can use this STARTALK Prepaid International Calling Card to make calls from any fixed line phone and Batelco mobile phone.

How do I know the credit balance for my card?
On entering the PIN, the PIN is validated and the available call credit will be announced in Dollars and Cents. After entering the destination number, the number of available minutes to that number will be announced.

How do I know the rates to each country?
To check the rates to each country, please click here.

Can I change the PIN?
The PIN is generated by the system and cannot be changed.

When I make an international call, am I charged for the local call as well?
The access number 8000 2111 that we provide is a toll-free number and so you don’t have to pay for the local connection. North Star Communications will absorb the local per minute charges.

How do I enter the destination number?
The destination number has to be keyed in with/without a 00. Just enter the country code and the city code and the telephone/mobile number of the called party followed by the # key. After you hear an announcement with the available minutes, please hold on until you hear the ring tone.